The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I do not engage third parties to perform functions and provide services to my shop, except delivery companies as requesated by you and postal services if necessary. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority or Etsy.
How to Contact Me
For purposes of EU data protection law, I, Elizabeth Forster, am the sole proprieter of my Etsy shop, elle & belle jewelry. If you have any questions or concerns, you may contact me at email@example.com or through Etsy.
*As my shop is directly linked to Etsy and operated within their service, if you would like to access, correct or delete personal information held by Etsy, you may send a request directly to Etsy.
Custom orders are welcome. Please click 'contact owner' to inquire. Personalized items are limited to occasional single letter stamping as indicated in listings.
If you require a different size please specify in the 'note to seller' at checkout or click, 'ask a question' or 'Message elle & b.elle' in the listing. We will always try to accommodate. Thanks.
Small items are usually packaged in a drawstring bag with elle and belle logo or organza bag. Larger items are sent in a plastic bag of suitable size or a gift box. Gift wrapping is complimentary and available upon request in the 'message to seller' space at checkout.
My glass heart necklaces and some mokuba cord bracelets are available for wholesale. Please send me a message by clicking 'contact owner' or 'ask a question' for access to my linesheet.
My sterling silver or silver plated items can be polished gently with a quality jewelry cloth for that purpose or protected with a quality non-wax car polish such as Nu Finish if you do not like the natural patina that develops over time. Use a soft non-chemical cloth for polishing gold.
As dust, pollutants, chlorine and perfume and other cosmetics dull the appearance of pearls, stones, gold vermeil or gold filled jewelry or sterling silver over time it is recommended to apply make-up before putting on jewelry and to store your pieces in an air tight bag. It is best to remove them while sleeping and showering and swimming.
Textile cords can be spot washed with a gentle fabric cleaner, patted dry and left to dry out of the sun.
Please contact me if you would prefer an upgrade other than that mentioned in the listing.
We take returns on a case by case basis.
If item sent is incorrect or damaged we will arrange return shipping and will either replace or refund.
We are obligated to accurately fill out customs information. We do not mark items as a gift.
Customers are responsible for any customs' fees/taxes. Items sent back due to fees not being paid will be refunded the item cost but not the shipping.
We ship to the address the customer provides. If the address is incorrect or an old address please notify us within 6 hours so we can correct it.
Orders shipped to the wrong address are not eligible for refund. We suggest contacting the current resident or landlord and providing them forwarding information.